Duelpixel
Questions & answers

Frequently asked questions

Everything you need to know about how Duelpixel works. Can't find it here? Email hello@duelpixel.com.

Does Duelpixel own the website?

No — it's yours. Your content and branding are yours from day one. After an initial 6-month period, if you'd like to take the site and manage it yourself, we'll hand over the files and transfer the domain free of charge. The 6-month minimum simply lets us cover the upfront design and build work.

Can I transfer my domain away?

Yes. We can transfer your domain free of charge to most registrars, as long as the registrar you’re moving to supports the transfer.

What's included in the £29.95 a month?

Your website designed, built, hosted and maintained; a free domain; free email (up to 3 mailboxes, then £1.50/month each); your Google Business Profile and directory listings set up; unlimited content changes; and your own dashboard to manage everything.

How does support work?

Support is ticket-based, through your dashboard. Raise a request any time and we’ll reply within 12 hours (and always within 24). No phone tag, no queues — just a clear thread you can track.

Is there a setup fee or contract?

No setup fee and no long contract. You only start paying once you’re happy with the site we’ve built, and you can cancel anytime.

Can I have online bookings or a shop?

Yes — things like online scheduling or selling products are available as add-ons. Tell us what you need and we’ll put together a plan that fits.

What happens if I stop paying?

Your site is paused rather than deleted, and your domain stays yours. Pick back up whenever you like, or ask us to transfer the domain to you.