Privacy Policy

1. Who we are

Duelpixel is a sole-trader business based in North Yorkshire, United Kingdom, with a correspondence address at 128 City Road, London, United Kingdom, EC1V 2NX. In line with UK trading disclosure requirements, the proprietor’s full name and further trading details are available on request — email hello@duelpixel.com.

For the purposes of UK data protection law, Duelpixel is the "data controller" of the personal data described in this policy.

2. What we collect

Depending on how you use Duelpixel, we may collect:

• Your name, email address and business details, when you sign up, request a site, or contact support
• Payment and billing information — this is collected and processed directly by Stripe; we do not see or store your full card details
• Correspondence you send us, such as support tickets or emails
• Basic technical data (such as IP address and browser information) generated automatically when you use our website and dashboard, for security and reliability purposes

3. How we use it

We use your personal data to:

• Provide and manage the Service, including building, hosting and supporting your website (performance of our contract with you)
• Process payments and manage your subscription (performance of our contract with you)
• Respond to support requests and other correspondence (performance of our contract with you / our legitimate interests)
• Keep necessary business, accounting and tax records (legal obligation)
• Improve and secure our own website and Service (legitimate interests)

4. Who we share it with

We share personal data with a small number of trusted service providers who process it on our behalf, strictly to help us deliver the Service:

• Supabase — database and authentication for our application
• Stripe — payment processing and billing
• Resend — sending transactional emails (such as sign-in links and account notifications)
• Vercel — hosting for our application
• Your web hosting provider — hosting the actual website we build for you
• Google — where you ask us to set up a Google Business Profile or Google Analytics for your site

5. International transfers

Some of the service providers listed above may process personal data outside the UK. Where this happens, we rely on appropriate safeguards recognised under UK data protection law, such as Standard Contractual Clauses, to ensure your data remains protected.

6. How long we keep it

We keep personal data for as long as you have an active account with us, plus a reasonable period afterwards where needed for legal, accounting or tax purposes (typically up to 6 years for financial records). We delete or anonymise personal data once it is no longer needed.

7. Cookies

Our dashboard uses strictly necessary cookies to keep you signed in securely. These do not require your consent under UK law, as they are essential to providing the Service you have asked for.

If we introduce analytics or marketing cookies in future, we will update this policy and ask for your consent where required.

8. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data, in certain circumstances
• Object to or restrict certain processing
• Ask for your data in a portable format
• Complain to the Information Commissioner’s Office (ico.org.uk) if you think we have not handled your data properly

9. Children

The Service is intended for business use by adults and is not directed at children. We do not knowingly collect personal data from children.

10. Security

We take reasonable technical and organisational steps to protect your personal data, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version here with a new "last updated" date.

12. Contact

Questions about this policy, or requests relating to your data, can be sent to hello@duelpixel.com.