Last updated: 5 July 2026
Duelpixel is a sole-trader business based in North Yorkshire, United Kingdom, with a correspondence address at 128 City Road, London, United Kingdom, EC1V 2NX. In line with UK trading disclosure requirements, the proprietor’s full name and further trading details are available on request — email hello@duelpixel.com.
These Terms govern the supply of the Duelpixel managed website service ("the Service") and apply to every customer who signs up.
The Service is designed and provided for business, trade, craft or professional use. By signing up, you confirm that you are entering into this contract wholly or mainly for the purposes of your trade, business, craft or profession, and not as a consumer for personal, domestic or household purposes.
This means the Service is a business-to-business contract, and statutory consumer protections that apply specifically to consumer contracts (for example the consumer cancellation rights under the Consumer Contracts Regulations 2013) do not apply. Nothing in this clause affects any rights you may have that cannot lawfully be excluded.
For £29.95/month, the Service includes:
There is no setup fee. You are not tied into a fixed contract term and may cancel at any time via your dashboard or by emailing hello@duelpixel.com.
Cancellation takes effect at the end of your current paid billing period. We do not offer refunds for the unused portion of a billing period already paid for, except where required by law.
You only start paying once you are happy with the initial website we have built for you.
Your content and branding (text, images, logos and other materials you provide or that relate specifically to your business) belong to you from day one.
The underlying website build (the code, template and technical implementation we create for you) remains our property while you are an active subscriber. After you have been a subscriber for a continuous initial period of 6 months, if you wish to leave and self-host, we will hand over the underlying website files and transfer the domain to you free of charge.
If you cancel before completing that initial 6-month period, your domain remains available to be transferred to you free of charge as set out in clause 6, but we are not obliged to hand over the underlying website build files at that point, since this reflects the design and build work carried out on your behalf that has not yet been recovered through subscription fees.
Your domain is registered and managed on your behalf while you subscribe, but it is always treated as yours. We will transfer it to a registrar of your choice free of charge on request, at any time, regardless of how long you have subscribed, provided your chosen registrar supports the transfer.
If a payment fails or your subscription lapses, your website will be paused rather than deleted, and your domain remains yours. You can resume your subscription at any time, or ask us to transfer the domain to you.
Where a subscription has remained unpaid and paused for an extended period (currently, more than 12 months), we reserve the right, having made reasonable efforts to contact you first, to stop renewing the domain registration on your behalf and to reclaim the hosting resources used by your paused site. We will always try to transfer the domain to you before this happens if you ask us to.
Support is provided on a ticket basis through your dashboard. We aim to respond within 12 hours, and in any event within 24 hours. This is a service target rather than a guaranteed service level, and an occasional delay beyond this target does not, by itself, entitle you to a refund or credit.
Features such as online booking or a shop are available as paid add-ons, scoped and priced individually once we understand what you need.
We may change our prices from time to time. We will give you at least 30 days’ notice of any price change taking effect. If you do not agree to a price change, you may cancel before it takes effect in accordance with clause 4.
Payments are processed securely by Stripe. We do not store your card details ourselves.
You are responsible for the content published on your website and for ensuring it is lawful and does not infringe the rights of any third party. We may suspend or terminate the Service if your website is used for illegal, fraudulent, defamatory or abusive purposes, or in a way that puts our infrastructure or other customers at risk.
We rely on third-party providers to deliver parts of the Service, including hosting infrastructure, domain registrars, payment processing (Stripe) and email delivery. We are not liable for outages or failures of these third-party services that are outside our reasonable control, though we will use reasonable efforts to minimise disruption to you.
We provide the Service with reasonable skill and care, but it is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation, and we make no warranty as to any particular business outcome (such as leads, enquiries or sales) resulting from having a website with us.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to the above, our total liability to you arising out of or in connection with the Service, whether in contract, tort or otherwise, is limited to the total fees you have paid us in the 12 months before the event giving rise to the claim, and we are not liable for any indirect or consequential loss, or for loss of profits, revenue, business or data.
You agree to indemnify us against any claims, losses or costs we reasonably incur as a result of content you provide, or your misuse of the Service, infringing the rights of a third party or breaching applicable law.
Either party may terminate this agreement at any time in accordance with clause 4. We may also suspend or terminate the Service immediately if you breach these Terms, fail to pay for an extended period, or use the Service unlawfully.
We may update these Terms from time to time to reflect changes to the Service or for legal reasons. We will give you reasonable notice of material changes. Continuing to use the Service after a change takes effect means you accept the updated Terms.
These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
Questions about these Terms can be sent to hello@duelpixel.com.